After-sales-policy

Support After Your Purchase
Meloseed provides assistance for order-related concerns and product issues following delivery.
Reporting a Problem
If you receive an item that is damaged, defective, incorrect, or missing components, contact service@meloseed.com with your order number and a description of the issue.
Photographs may be requested where reasonably necessary to review the circumstances.
Returns and Refunds
Eligible return requests may be submitted within 14 days after the order is received.
Customers pay return shipping for change-of-mind returns. Meloseed covers applicable return shipping costs for problems attributable to our store.
Approved refunds are returned through the original payment method.
Finding an Appropriate Resolution
Depending on the circumstances and applicable law, available remedies may include a replacement, refund, or another appropriate solution.
Customers are welcome to contact us directly for assistance. This does not limit any applicable consumer rights or payment-provider remedies.
Customer Service
Email: service@meloseed.com
Website: https://meloseed.com